While heart disease and cancer are two leading causes of death most Americans are familiar with, what ranks third is much more shocking: medical errors.[1] Ranging from healthcare associated infection to poor communication, the mistakes made in hospitals and out-patient care result in 251,000 deaths a year: 9.5 percent of all deaths annually in the […]
While the previous article introduced the reasons hospitals value patient satisfaction rates, this post will focus on the consequences of this shift, and what can be done to remedy the model that is currently in place. What with the concerns that “satisfaction” teaches doctors to give patients what they want, not necessarily what they need,
Understanding the Links between Patient Satisfaction and Mortality While the previous article introduced the reasons hospitals value patient satisfaction rates, this post will focus on the consequences of this shift, and what can be done to remedy the model that is currently in place. What with the concerns that “satisfaction” teaches doctors to give patients
PART II: IN HOSPITALS, THE CUSTOMER IS NOT ALWAYS RIGHT Read More »
“Satisfaction” is a word long associated with consumerism. With every receipt you receive from Target, every time you call your bank, and every confirmation of an Amazon order, there is some customer satisfaction survey attached. How then, does the situation change when the satisfaction survey is not for a store or retailer, but a hospital
In the conclusion of this three-part series comes the most comforting subject: solutions. Though shift work has proven disadvantages and risks, there are ways to improve the situation for those working them. Below is a brief list and explanation of methods to combat the struggles that shift workers frequently face, particularly when it comes to
