Record Retrieval

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We will streamline the entire medical record retrieval process. Combined with world class customer service, we provide you “the fastest, most efficient medical record retrieval experience in the industry”. Our streamlined process and our dedicated team take worry off of you and precious time off the record retrieval process.

Brief Overview of Services

  • Nationwide Record Retrieval
  • Customized Bates Stamping
  • 100% Digital Records
  • OCR Searchable Text
  • Document Repository
  • Affidavits/Certification of Records
  • Real-Time Order Status
  • Rushed Requests
  • Dedicated Account Managers
  • Prepaid Provider Fees
  • Cost Containment

Nationwide Record Retrieval

We provide our services to clients from coast to coast. Our extensive database contains over 98% of all major medical centers and hospitals across the nation. No matter where you are located, we have the expertise and knowledge to get your records fast and efficient.

100% Digital Records

Access your completed record requests and view, print, download and securely transfer electronic records to other parties anytime and from anywhere. Your privacy and security are of the utmost importance. All records in our system are secured through a 256 bit encryption process which ensures your records are both safe and secure. 

Document Repository

We provide access to all your retrieved records in our document repository for 7 years. This helps moves you quickly towards a paperless office and a more efficient practice. You save space with the elimination of paper copies of medical records that usually consume much of your office storage. It also frees up computer storage requirements. The maintenance of electronic client files, including electronically scanned records saves you time and space.

Real-Time Order Status

Track your orders with 24/7 access and instantly review and track the progress of all your open or completed record requests. Our website provides you 24/7 access to your account to instantly review and track the progress of all your outstanding and completed record requests. This simple process keeps you informed and aware of the entire record retrieval process. Our Account Representatives are trained to make detailed up to the minute notes giving you a real-time status of any order at any time. Our notes system allows you to send your Account Manager instant messages 24/7.

Dedicated Account Managers

Dedicated Account Managers set us apart from other companies. Our Account Managers are trained to put you first and to make the whole record retrieval process a pleasant, worry free experience. Account Managers monitor the entire process from point of order to document delivery making sure each step is complete, accurate and on time.

Cost Containment

Record retrieval cost containment is at the very heart of the processes. Let us help turn in-house costs into 3rd party billable expenses. In addition overall cost containment comes through reducing the time it takes to order, process and deliver records. We save you money through eliminating costly ordering errors, improving document quality, and allowing you to order only those specific records needed. We will also negotiate and pre-pay all provider fees to ensure you the lowest cost and the fastest turn-around time possible. In short, our proprietary cost cutting process saves you time and money. 

Customized Bates Stamping

Improve your efficiency and organization with customized Bates stamping on your records. Page numbering can be included electronically on your medical records upon request. This can be customized including, provider’s name and patient’s name.

OCR Searchable Text

We utilize advanced OCR (Optical Character Recognition) software that delivers trustworthy results and reliable quick turnaround time for the documents and files it processes. Once records are converted by the OCR software information contained becomes conveniently searchable by the end user. When searching vital information for multiple cases, time is of the essence and the advanced OCR service becomes a necessity, saving our clients time and money.

Affidavits/Certification of Records

Whether you require a Certification of Records or an original notarized Affidavit of Records, we will accommodate your needs. Just specify while ordering your records and our Account Representatives will work diligently to make sure these important documents are included with your records.

Rushed Requests

In a Rush? Just let us know and we’ll put in the extra effort necessary to get your records with lightning speed. Our Account Representatives are experts in developing good working relationships with facilities and providers. Our proprietary technology ensures all Rush orders are completed on time and ahead of schedule.

Prepaid Provider Fees

When record providers request prepayment for records, we will pay those invoices for you upfront and include those costs on the final invoice for records. This practice saves a great deal of time during the retrieval process. Our goal is to obtain your records in as quickly a manner as possible.